Open up Acrobat to see what version is installed. If it is the 64 bit version of Acrobat look in the title bar, it should state (64 bit) in the name of the program. Alternatively go to Help > About and it will state there what revision is on the computer..
For 64 bit versions of Acrobat Reader DC a setting needs to be changed. The Add-On for Acrobat needs to be disabled. In Acrobat, go to Edit > Preferences > Internet > Internet Settings > Programs > Manage Add-Ons > Adobe PDF Reader > Disable.
The link below describes the process.
https://www.lifewire.com/prevent-adobe-from-opening-pdfs-in-ie-153338
Once that setting is changed then the PDF forms will open up in a new window rather than imbedded within the e/Forms software.
Then follow steps below.
For Adobe Reader 11 or Adobe Reader DC
Open up Adobe Reader or Adobe Acrobat
Go to the menu item Edit > Preferences
Select Security (Enhanced) under the Categories window on the
left hand side
Uncheck the first check box on the top right that is labeled, Enable Protected Mode at Startup
Close Adobe Reader
Restart the e/Forms software and try the import button again
If the problem still exists double check that the check box is unselected. Close down the e/Forms software before changing the setting within Acrobat Reader. Make sure that there are no instances of Adobe Reader or Acrobat running in the background. This link below describes How to Kill Acrobat.
Disable New Acrobat feature
If there are three bars in the top left corner, rather than a menu the new Acrobat feature needs to be disabled.
Click on the 3 bars and select the option Disable new Acrobat. It will prompt to restart Acrobat and it should open up with
a menu on top.
If you get a message when opening e/Forms stating e/Forms Data Import Scripts Not Set...
1. Right click on the link and select Save target As... to save
this file.
2. Keep the filename as is, it will be import.js, press the Save
button.
3. After the file downloads, press the middle button Open Folder.
4. The file import.js or import will be highlighted. Right click on
the file and select Cut.
Then copy the file to the Javascripts subfolder, within the Adobe Acrobat or Adobe Reader installation folder. Depending on what version of Adobe Acrobat or Acrobat Reader you have installed the location will differ. Navigate to the Javascripts subfolder and Right Click and select Paste to copy the file to that folder. Listed below are the default installation folders for the different versions of Adobe Reader and Adobe Acrobat.
64 bit versions
Adobe Reader DC (64 bit)
The full path would be, C:\Program Files\Adobe\Reader
DC\Reader\Javascripts
Acrobat
Professional / Standard DC
The full path would be, C:\Program Files\Adobe\Adobe
DC\Acrobat\Javascripts
32 bit versions
Adobe Reader DC
The full path would be, C:\Program Files (x86)\Adobe\Reader
DC\Reader\Javascripts
Normally Acrobat Reader would be located in the C:\Program Files (x86)\ folder. Then depending on what version of the software you have the subfolders may differ The # refers to the version of Adobe Reader or Adobe Acrobat. The values could be any of the following (8, 9, 10, 11, DC).
Adobe Reader (8, 9, 10, 11)
The full path would be, C:\Program Files (x86)\Adobe\Reader
#.0\Reader\Javascripts
Acrobat
Professional / Standard
The full path would be, C:\Program Files (x86)\Adobe\Adobe #.0\Acrobat\Javascripts
For e/Forms Revisions earlier than 2012 and any other version of Adobe Reader or Adobe Acrobat
Follow the instructions on this page.
Updated:
July 19, 2024
