Import Button does not import data.

Only applicable to versions 8.1 and greater of Adobe Acrobat Professional or Standard and Adobe Reader

A file needs to be downloaded to your computer in order to work with updated forms.   In order for the fix to load all processes related to Acrobat need to be terminated.  

Close the e/Forms software and any Adobe Reader or Adobe Acrobat windows that are open.  After downloading the file open up e/Forms and try to import again.  If that doesn't work follow the instructions on How to Kill Acrobat.

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How to Kill Acrobat

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Save this file to the subfolder called Javascripts in the installation folder of Acrobat.  If you do not get a Save option, right click and select Save Target As... or Save Link As....  DO NOT RENAME THE FILE.

Normally Acrobat would be located in the C:\Program Files\ folder.  Then depending on what version of the software you have the subfolders may differ

Adobe Reader 8, 9, or 10
 
The full path would be, C:\Program Files\Adobe\Reader 8.0\Reader\Javascripts
  The full path would be, C:\Program Files\Adobe\Reader 9.0\Reader\Javascripts
  The full path would be, C:\Program Files\Adobe\Reader 10.0\Reader\Javascripts

Acrobat Professional / Standard 8, 9, or 10 
 
The full path would be,
C:\Program Files\Adobe\Adobe 8.0\Acrobat\Javascripts
  The full path would be,
C:\Program Files\Adobe\Adobe 9.0\Acrobat\Javascripts
  The full path would be,
C:\Program Files\Adobe\Adobe 10.0\Acrobat\Javascripts

If there are another folder called Program Files (x86) you may want to look in that folder for the Adobe Reader or Adobe Acrobat installation.

These are the default installation folders.  The location on the computer maybe different.  If you cannot find these folders try to search for the location of the executable for Adobe Acrobat or Adobe Reader.

1. Go to the Start Menu
2. Select Search
3. Click on Files or Folders
4. In the textbox labelled, All or part of file name enter in one of the following depending on what version of Acrobat you use

For Reader enter in - AcroRd32.exe
For Standard or Professional enter in - Acrobat.exe

That will show the installation folder.  Then there will be a Javascripts folder.  Save the file to that folder.

Then follow the procedure below to kill all the related Acrobat processes, that may still be running in the background.

 

How to Kill Acrobat Processes

1. Press the 3 keys, Control + Alt + Delete, this will bring up the security window
2. Select the Task Manager button
    Alternatively you can right click on the task bar and Select Task Manager
3. Click on the Processes tab

4. Click on the Image name heading, this will sort the list alphabetically (as shown in the image above.)

5. Hi-light and kill all process that begin with ACRO.  Most likely the processes that could appear are (Acrobat.exe, AcroRd32.exe, AcrobatInfo.exe, AcroTray.exe)

6. Then Click the End Process button, located in the bottom right hand side of the Task Manager window.   Click on the Yes button to kill the process.

Make sure all instances that begin with ACRO have been deleted from the list.

Restart e/Forms and the form will import the last data that was exported.  The computer may need to be restarted if the message still appears.

 Updated: March 2, 2011